One platform.
Built for fire suppression.
NFPA-aware ITM inspections, deficiency tracking, and AHJ submission — joined to scheduling, invoicing, payments, and QuickBooks. Stop juggling paper inspection forms, spreadsheets, and three different apps.
For sprinkler, fire alarm, extinguisher, kitchen suppression, and clean-agent contractors. NFPA 25 / NFPA 72 aligned. NICET credential tracking. AHJ exports via BuildingReports and direct API. State mandate compliance built in. Plus quoting, work orders, and a branded customer portal where your customers see their own invoices, quotes, ITM reports, and submit service requests.
14-day free trial · No credit card required · Cancel anytime
Data migration from your existing system is available.
We’ll move your customers, buildings, schedule, and invoice history off your current platform so you start with everything already in place — no rebuilding from scratch.
What you get with Visilence
Every feature, every plan. No tiers, no add-ons.
NFPA-aware ITM inspections
Sprinkler, fire alarm, extinguisher, kitchen suppression, and clean-agent templates aligned to NFPA 25 / NFPA 72 — finish the inspection on the tablet, PDF is ready to send.
Deficiency tracking + AHJ submission
Photo evidence, severity + NFPA code, due dates, reinspection scheduling. Submit to your AHJ via BuildingReports export or direct API — confirmation lands in the audit drawer.
NICET credential tracking
Track each technician’s NICET level, expiration, and snapshot at the time of every ITM signature — so renewal lapses never block a state filing.
State mandate compliance
State-specific filing rules and service-life crons baked in. Get nudged before a license, NICET cert, or system service interval lapses.
Branded customer portal
Your customers sign in to review invoices, quotes, ITM reports, deficiencies, buildings, and documents — and submit new service requests. Per-account scoped.
Quotes with customer accept/decline
Itemized from your pricing list or ad-hoc, with photo/file attachments. Customers accept or decline via a signed link — no login needed.
Work orders
Schedule, assign, dispatch. Customers can submit work orders directly from the portal — straight into your inbox, status visible on both sides.
Customer service requests
Customer-submitted requests surface in a dashboard banner the moment they land. Six-stage pipeline keeps every request triaged and tracked.
1 price per business
One subscription covers your whole team — owner, admins, and technicians. No per-seat fees.
Scheduling + recurrence
Day, week, month views. Native recurring jobs — weekly, monthly, quarterly, semi-annual, yearly.
Route maps
Google-optimized driving order for every day. Tap a stop for turn-by-turn directions.
Invoicing + card payments
Itemized invoices, Stripe payment links, instant deposits. Visilence keeps 0% of the payment.
QuickBooks integration
Paid invoices, expenses, and mileage push automatically. Your books stay current without effort.
Expense management
Bank-synced transactions, category mapping, receipt capture. Bulk-push to QuickBooks in one click.
SMS + email reminders
Push notifications for appointments: confirmation, day-before reminder, en-route, and follow-up.
Referral program — up to $200
Earn up to $200 credit per referred business toward your subscription. Terms apply.
Virtual AI assistant
Books appointments by phone, follows up on overdue invoices, and answers customer questions 24/7.
Learn more
Tap any topic to expand.
Everything in one place
Stop juggling five different apps.
Everything in one place
Stop juggling five different apps.
Visilence replaces the patchwork most small service businesses run on — CRM, scheduling, dispatch, invoicing, receptionist, payroll prep, and customer communications — with one tightly integrated platform.
Get your evenings back.
Stop spending nights chasing invoices, juggling calendars, or replying to texts. Visilence runs the back office so you can run the business.
Customer → Account → Building → Contact
Map real customers the way they actually exist. A customer can have multiple accounts (subsidiaries that operate independently), each account has its own buildings with service history and access notes, and contacts live at the account level. Multi-location customers stop feeling like hacks.
Schedule any way you think
Day, week, and month views. Drag appointments to a different time or day. Pick multiple buildings on one customer and create the visits in one shot. Recurring jobs auto-populate the calendar — weekly, monthly, quarterly, semi-annual, yearly.
Route map with optimal driving order
Each day’s stops plotted with Google Maps’ route optimizer. Or switch to the full customer view: every building you service color-coded green / yellow / red by inspection-due status. Apply the optimal order back to your schedule in one tap.
Invoicing that actually gets paid
Itemized invoices with optional discounts and Wisconsin sales tax built in. Customers tap a payment link and Stripe drops money in your bank — you keep 100% of the payment. Paid invoices auto-sync to QuickBooks Online; receipts go out by email + SMS instantly.
Owner, admins, and technicians
Invite an office manager to co-administer your tenant alongside you — they see everything, work without conflict. Technicians get a phone-first portal scoped to just the jobs they need to do. Invite, revoke, done.
Reports + tax-ready exports
Today’s schedule, this week’s outlook, outstanding invoices, mileage, customer pipeline — one dashboard. At year-end, export a tidy package for your accountant in seconds.
AI built into the workflow
AI does the busywork. You do the actual work.
AI built into the workflow
AI does the busywork. You do the actual work.
Not gimmicks. Real AI that picks up your phone, listens for what a customer needs, and saves your hands when you’re elbow-deep in a job.
AI voice receptionist
Your phone rings while you’re on a roof. The AI answers using your business hours, services, FAQs, and tone. It captures the lead, asks the right questions, logs the conversation against the customer record, and texts you a summary.
Speak your job notes
Hands greasy? Tap the mic on the On-the-Job page and dictate notes from your phone straight into the appointment. Works on iOS and Android, in-app, no extra tools.
AI collection calls
Past-due invoices pile up. Click a button: the AI politely calls the customer, asks when they’ll pay, and updates the invoice with the promised date. You stay out of the awkward conversation; the money still arrives.
Smart review & receipt copy
Every paid invoice automatically generates a personalized SMS thanking the customer and asking for a Google review — using their first name, your business name, and a tone you control. Same for receipts: branded, itemized, sent in seconds.
On the truck, in the field, on the roof
Built for the phone in your tech’s hand.
On the truck, in the field, on the roof
Built for the phone in your tech’s hand.
Your technicians don’t need another desktop app. They need to call the customer, find the address, document the work, and move on. Visilence is built around that.
Today’s route at a glance
One screen lists every stop in optimal driving order with drive time + distance. Tap a stop, the native maps app opens with directions from your current location.
On-the-Job page
Tap a scheduled appointment and see everything: customer phone, gate codes, services to perform, building history, status pills, and reschedule controls.
Camera + microphone
Photo of a damaged unit? Tap once, the phone opens its rear camera and the image attaches to the visit. Need notes? Tap the mic and dictate — no typing required.
One-tap status
Scheduled → In progress → Completed in three taps. The owner sees status changes in real time on the dashboard. Mileage is auto-captured on completion.
Services performed
Pick from the services catalog your business already configured. Each pick becomes a permanent activity on the building’s history. Future visits start with context.
Never miss the next visit
If a building has no future inspection on the books, Visilence prompts the tech to schedule the next one before they leave — pre-filled with the right cadence and date.
Promote your small business
Every good visit becomes a five-star review.
Promote your small business
Every good visit becomes a five-star review.
Reviews drive local search ranking. Visilence makes it effortless to ask — and gives your customers a branded, professional experience at every touch point.
Every paid invoice turns into a five-star opportunity.
When a customer pays — via Stripe checkout or when you mark the invoice paid — Visilence texts them a direct link to leave you a Google review. Customize the message once. Get more reviews on autopilot.
Sent automatically
Branded invoices & receipts
Itemized invoices with your business name on top, sales tax broken out, optional discounts and labels. Payment receipts go out via email and SMS the second the customer pays.
One-click Snow Day notices
Snow day. Flat tire. Flu. See every customer scheduled today, tap a button, and they all get a personalized text. Reschedule on your own time, with their phone number a tap away.
Customer referral program
Existing customers can refer new businesses with a single dropdown selection at sign-up. Track who referred whom. Build social proof into your platform.
Connected to the tools you already use
Sync once, stay connected.
Connected to the tools you already use
Sync once, stay connected.
Visilence plugs into the systems running your business so data flows where it’s needed — no manual re-entry, no double-bookings, no end-of-month surprises.
QuickBooks Online
Paid invoices and mileage push automatically. Books stay current.
Google Calendar & Maps
Every appointment mirrors to your personal calendar. Routes optimized via Maps.
Stripe payments
Customers click a link, pay with a card. Money goes to your bank. Visilence takes nothing.
Twilio SMS & Vapi voice
Carrier-grade messaging with delivery tracking. AI receptionist via Vapi.
Pricing
One plan. Everything included.
No tiers, no add-ons, no usage anxiety. Pay monthly or save with annual — every feature included.
Annual
Best value · ~23% off
$1,199/yr
Equivalent to ~$100/mo · refer customers to earn $200 off your renewal each
Start 14-day free trialEverything included on both plans
- NFPA-aware ITM templates (sprinkler, fire alarm, extinguisher, kitchen, clean-agent)
- Deficiency tracking with photo evidence + NFPA code attribution
- AHJ portal export (BuildingReports) + direct API submission
- NICET credential tracking with signature snapshots
- State mandate compliance + service-life cron reminders
- Branded customer portal — invoices, quotes, ITM reports, deficiencies, documents
- Quotes with photo attachments + customer accept/decline link
- Work orders (internal + customer-submitted from the portal)
- Customer service-request inbox with six-stage triage pipeline
- Customer → Account → Building → Contact hierarchy
- Day / week / month schedule + drag-to-reschedule
- Route map with Google-optimized driving order
- Mobile-first technician portal (On-the-Job page)
- Camera capture + voice dictation for field notes
- AI voice receptionist that answers 24/7 with your business info
- AI collection calls on overdue invoices
- Automated Google review request SMS after every paid invoice
- Itemized invoices with discounts, sales tax, and county tracking
- Stripe payment links — money lands in your bank, Visilence takes 0%
- Payment receipts via email + SMS the moment the customer pays
- QuickBooks Online sync for paid invoices and mileage
- Google Calendar sync on every appointment
- Recurring jobs (weekly / monthly / quarterly / semi-annual / yearly)
- One-click Snow Day customer notifications
- Owner + administrators + technicians, each with the right access
- Customer referral tracking — earn $200 credit per active referral
- Year-end tax export packaged for your accountant
14-day free trial · No card required · Cancel anytime